Safety Information
Ultra House Safety Information
Your Safety First
At Ultra House, your safety and peace of mind are our top priorities. We are committed to building a trusted community worldwide—where every guest and host feels safe and supported.
Safety Standards
Every property listed on Ultra House must meet our minimum safety requirements before it can open.
We support hosts in every space with:
Our team regularly reviews listings and guest reviews to ensure continued adherence to these standards.
For Guests
Your peace of mind is important to us. Here's how to stay safe when booking or staying with Ultra House:
Always book and pay with Ultra House to stay protected by our secure system.
Review the offer details, photos, and guest reviews before confirming your booking.
Contact your host only through the Ultra House messaging system to verify your details.
In case of an emergency, contact the local authorities first, then report the issue through your Ultra House account or by email to safety@ultrahouse.ma
For Hosts
We encourage all hosts to provide a safe and welcoming experience. To protect your property and guests, please:
Ensure your space complies with local safety regulations.
Place safety equipment (fire extinguisher, smoke detector, first aid kit) in visible locations.
Clearly share check-in instructions and emergency contact information.
Report any suspicious activity or behavior to our team immediately.
Ultra House Community Commitment
Safety is a shared responsibility. We ask all members of our community—guests and hosts alike—to act respectfully, communicate honestly, and follow our community standards.
Important: If any host or guest violates these rules, our team reserves the right to suspend or remove their account to maintain the trust and safety of our community.
Need immediate assistance?
If you feel unsafe or experience an emergency during your stay, please:
Contact your local emergency services immediately.
Notify our support team by email at:
safety@ultrahouse.maOr via the Ultra House dashboard.
We are available 24/7 to ensure a safe, comfortable, and worry-free experience.